Service Terms and Conditions

ON THE ROAD
* Obey the rules of the road.
* Obey the instructions from the flagman at all times.
* Do not throw objects at a moving train – it is incredibly dangerous and will also damage the train.

ON THE TRAIN
* If you are in need of assistance, go to the Coach Controller or Train Manager.
* Obey the instructions given by our Train Manager (orange visi-vest) and our Coach Controllers (yellow visi-vest).
* Please do not stand or kneel on the furniture and tables, and keep dirty feet off too.
* Everyone loves to peek out of the window, but please do not hang out of the windows.
* Please do not throw litter out of the windows – cleaning staff and bins are available on board.
* No bare feet – the plates between the coaches shift and passengers are at risk of getting injured if their feet are bare.
* We do sell snacks on the train for the moment, but cannot accommodate food on the train and therefore do not allow you to bring your own food on the train.
* Baby food is of course permitted, we just ask that you please be careful when feeding. There are always exceptions, just please speak to us ahead of time (examples – food allergies, dietary requirements, etc.).

IN CASE OF EMERGENCY
* Should passengers require medical assistance, there will always be a First Aid officer on the train with a First Aid kit. Report the incident to a Coach Controller or the Train Manager immediately, and they will assist you.
* In the most unlikely event of a fire, there are serviced and working fire extinguishers on each coach. Report it to the Coach Controller or Train Manager who will attend to the matter.

Credit card transactions will be acquired for Cape Rail Company via PayGenius (Pty) Ltd who are the approved payment gateway.
As such, the transaction will reflect as PayGenius: Cape Rail Companyon your statement.
PayGenius uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.

Passengers must be well on the day of travel. If any passenger is not feeling well, running a temperature or if any passenger has been in contact with a Covid active person, they must rather postpone their journey with us.

Remain in your seats for the duration of the journey. Black bags will be on hand for all your rubbish.
Each Coach Controller will have spray sanitiser as well as the refreshment coach and bar for your convenience.
While disembarking at Elgin please keep your distance. The platform is short and some of our coaches are out of the platform requiring passengers to walk through the coaches to disembark. Take your time, don’t rush.
On your return to the train the same protocol will be adhered to.
There are two toilets in most of the coaches. They will be cleaned and sprayed down regularly as well as the hand rails in and between the coaches.
Passengers may not be allowed on the locomotive footplate at any stage of the journey especially in Elgin while the driver and fireman are servicing the locomotive.
For safety reasons we ask you to adhere to these rules.
Sit back and enjoy your journey to Elgin with us.